Instructions for Working Follow Ups
General Guidance
Follow up actions are unique to Convention of States. No other grassroots political organization does this, and the goal is to kindle that flame of enthusiasm that compelled the new supporter to sign the petition in the first place. The idea is to give our newest petition signers first and most importantly, a thank you call, then send them an email, thanking them for signing our petition and asking them to contact their legislators.
Step 1 - Accessing the Follow Up Tool in 'Citizen Builder'.
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Step 2 - Loading a template letter to be sent to petition signer.
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Step 3 - Enhancing the template email to be sent.
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Step 4 - Before sending the email, call the person to thank them for signing our petition joining our ohana.
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Step 5 - How to complete the Followup action and document it.
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What to do if...
...no phone number is listed:
Load, edit and send the template email anyway. Then click on "completed"
...you get an answering service to leave a message:
Leave a message with your name and number identifying yourself as a representative of Convention of States Hawaii, that you're simply calling to say thank you to a new supporter and that you will be sending an email you'd like them to read. Make another attempt to call them later.
...the petition signer has opted out of receiving emails (shown as "(No)" in email block):
Load email template and edit as normal then in a separate (usually personal) email account, copy, paste, and send the. Citizen Builder cannot send email outside of its own system. For the petition signer's email address, float over their listed email in the follow-up profile, click on 'copy email' and paste that address into the "To" line of the separate email you'll be sending. Be sure to add this line in that email:
"We're sorry you've chosen to no longer receive Convention of States emails. We hope you'll reconsider and we're sending you this one-time email to simply thank you personally for signing our petition and to give you more information about how you can help save our nation."
...a District Captain is listed as "Yes" in the Followup Tool for that petition signer:
District Captains are supposed to follow up on their own district listings (you can click on the "Yes" to see who the District Captain is). For now, let the District Captain or state leaders handle that followup action.
...no districts are listed for the petition signer:
This is a glitch in our system or incomplete information. It's usually a simple fix in the person's regular Citizen Builder profile but that is beyond the scope of follow-up actions. Notify the State Director or Grassroots Coordinator.